Refund Policy

Effective: September 23, 2026 · Last updated: September 23, 2026

This Refund Policy explains what happens when you cancel your sneak.market subscription. It applies to all paid plans offered by The BK Reseller LLC.

Short version: we do not offer refunds. You can cancel anytime — your paid access continues until the end of the period you already paid for, then stops. No auto-renewal after that.

1. Free tier

The free tier of sneak.market is free to use. Nothing is charged, so nothing is refundable. You can delete your account at any time from your account settings.

2. Paid subscriptions

When paid plans are available:

All fees are non-refundable. This includes monthly and annual subscription fees, whether or not you use the Service during that period.
You can cancel at any time. Cancellation stops future billing.
After cancellation, your paid access continues until the end of your current billing period. You do not lose access immediately.
Your account will not be auto-renewed after the end of the period.

3. How to cancel

Cancellation is self-serve:

Log in to your account.
Go to Settings → Billing.
Click "Cancel subscription".

If you have trouble cancelling, email [email protected] before your next billing date and we will cancel it for you.

4. Exceptions

We may issue refunds, at our sole discretion, in the following situations:

Duplicate or accidental charges — email us within 30 days of the charge with the transaction details and we will refund the duplicate.
Fraudulent or unauthorized charges — if a charge was made without your authorization (for example, someone used your card without permission), email us immediately.
Billing errors we made — if we charge you incorrectly, we will refund the difference.
Service outages — if the Service is unavailable for an extended period due to an issue on our side, we may issue service credits at our discretion.

5. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Almost all billing questions can be resolved directly. Filing a chargeback without contacting us first may result in your account being suspended pending review.

6. Statutory rights

Nothing in this policy limits any statutory rights that apply to you and cannot be waived under the mandatory law of your country of residence. If you are a consumer in the EU or UK, note that the Service is offered to businesses (see our Terms of Service) — statutory consumer withdrawal rights may not apply.

7. Contact

Refund or billing questions: [email protected].